A. The premium pass is a paid subscription product that removes banner ads on the lower part of the screen and pop-up ads.
If you subscribe to the pass, all banner ads such as ads in Station Detailed Information and Route Search are removed, and you can use the service pleasantly.
[ How to subscribe to a pass ]
You can purchase a premium pass by selecting on the upper right > [Settings] > Others > [Purchase AD Free Ticket] Menu’.
There are auto-renewable 1-month and 12-month subscription passes, as well as a subscription pass you can use until the end of our service with a one-time purchase.
This pass is for iPhone and iPad only, and payment will be charged to your iTunes account. You can turn off auto-renewal for products in your iTunes account settings. If you maintain auto-renewal, your subscription will automatically renew and be billed.
For more information about terms of usage and products, please refer to the information below in [Purchase AD Free Ticket].
Product Configuration and Guide
[ How to Cancel Subscription/Unsubscribe ]
Here is a guide on how to cancel a subscription for a premium pass for iPhone and iPad, and our refund policy.
(1) How to Cancel Subscription
If you do not want to use the auto-renewal product, you can cancel the subscription as below.
1. Go to the Settings app on your device, and click on your name logged-in with your Apple ID on the top.
2. Click on the [Subscriptions] menu, select the Smarter Subway app, and click [Cancel Subscription] on the bottom.
(2) Apple Refund Policy and How to Request
In accordance with the <Apple Media Service Terms of Usage>, you can request a refund before 7 days from the day you purchased a paid subscription, and when the refund is approved, the refund will be processed on a pro-rata basis.
Refund processing may take a different amount of time for each payment method.
(Store credit: up to 48 hours, billed to phone: up to 60 days, other payment methods: up to 30 days)
If your claim amount is pending, you cannot request a refund, and detailed inquiries about refunds can be done through <Apple Support>.
You must request a refund directly from the Apple Store. Here is how you can do so.
1. Go to [reportaproblem.apple.com] and log in with your Apple ID and password.
2. Click the ‘Report’ button next to the item you’d like to request a refund for and submit the request along with the reason for refund.
We will always strive to do our best to provide a better service.
Thank you.